Galaxy LED Shoes Shipping & Returns

Shipping LED Shoes

When orders are placed before 1pm EST they will be eligible for same day shipping. Typically there is 1-2 Day(s) processing. Once processed the order will be ready to be shipped with a shipping carrier such as FedEx, UPS, USPS. Time of delivery is 1-7 business days depending on your location.

Free Delivery on all orders over $75 within the USA

We use ground shipping and the estimated time for packages to arrive varies on destination, business days, as well as the shipping carrier. Our estimated time of arrival is below. This is the average time it takes to receive your package, however at times it may take more or less days to arrive. We encourage to track your package by clicking here – TRACK YOUR ORDER to get the accurate time.

 Destination Service Price
USA 1 – 7 Business Days FREE
  1 – 2 Business Days $55
  3 – 4 Business Days $35
  UPS Over Night Delivery $75
  To Sign Signature Packages $8
Rest of World 7 Days (Tracked and Signed For) $125

Returns

All returns must be made within 14 days of purchase. After the 14 days, all sales are final.

If a returned needs to be made, please contact us with your order information, reason for return, contact details and one of our representatives will contact you to assist with the return. You may fill out the form here -> Return Form <-

Unworn: We operate an extremely simple guarantee: We will refund any item you are not completely happy with when you return it to us, unworn and in a sellable condition, within 30 days of purchase.

Please note that if you are returning LED shoes unworn they must be exactly as you received them: inserts inside each shoe and tissue wrapped neatly around. If you do not do this you may be charged and the process will take much longer.

Your order will be refunded via your original payment method once the shoes have arrived back to us, usually within a few business days.

Faulty: If it is within 30 days from purchase, we will pay to have the shoes returned to us, and if we can’t fix them ourselves we will replace them with a new pair.
 
Please note: This does not apply to any purchases made during sales, and we will not accept water damaged items.

Exchanges – Different size or color

Galaxy LED Shoes is able to exchange your shoes if you would like another size or color. Simply fill out the Return / Exchange Form and enter your contact and order information. One of our representatives will contact you and assist you with your return.

Once we have received the original order, we can process the exchange and we will send your new shoes.

Please note: We will not accept water damaged items or any items that show evidence of wear. The shoes must be in NEW Condition only to exchange.

You must email us beforehand to confirm the return.

If exchanging, your shoes must be returned in the same condition as they arrived, otherwise they will be rejected.